Frequently Asked Questions
Everything you need to know about shopping with Unlucky Cloud.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International orders may take 10-21 business days depending on customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please visit our Returns Portal to start your process.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options through Klarna and Afterpay.
Can I change or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placement to request a cancellation or address change via our support email.
Are your materials sustainably sourced?
At Unlucky Cloud, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton or recycled polyester, and we aim for 100% by next year.