Returns & Exchanges
At Unlucky Cloud, we want you to love your fashion finds, but if something isn't right, we offer a 30-day window for returns and exchanges. Please ensure all items remain unworn, unwashed, and with original tags attached to qualify for a full refund.
Initiate Your Request
Log into our returns portal with your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging and include the packing slip to ensure our warehouse team can identify your return.
Ship It Back
Download and print the prepaid shipping label from your email, attach it to the parcel, and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing